FAQ
General
We’re trying to keep on top of order send outs as much as possible following the necessary safety measures and guidelines. Orders will take 1-2 working days to be dispatched, and 10 working days to be delivered. At present, we’re not offering express delivery service. We are trying to get orders to you as quickly as possible therefore we have taken this delivery option down until it is safe to do so again.
The good news is, delivery is free for all orders!
Due to high demand, deliveries are currently taking around 10 working days. We apologise for any inconvenience. For orders over £50, you can request Express Delivery taking around 5 working days. Please contact us through our website Chatbot or email team@simplybasy.com for arrangement.
At Simply Basy, we are committed to ensuring that you are delighted with your purchase. Our jewellery and crochet flowers are carefully selected for their quality and beauty. While we do not offer refunds or returns based on change of mind or personal taste, we understand that sometimes things may not go as planned. If you receive an item that is malfunctioning or defective upon arrival, please contact us within 7 days of delivery with detailed photographs and a description of the issue. We will promptly assess your claim and if your item is indeed found to be defective through no fault of your own, we will offer you the option of a replacement or repair. In the rare event that a replacement or repair is not possible, we may issue a refund at our discretion. It is important to note that items must be returned in the condition they were received, with all original packaging intact. Items damaged through normal wear and tear, misuse, or accidental damage are not eligible for refund or exchange.
Once you’ve placed an order with us you’ll receive an email to the address provided. If you did you not receive an email, please check your spam / junk folder and double check you entered your email address correctly. If you still haven’t received one after 36 hours, please contact us where we’ll be able to advise you further.
Due to circumstances our phone lines are currently closed. However you’re welcome to contact us via our website Chatbot or team@simplybasy.com. Our Customer Service Team are working as hard to respond to everyone as quickly as possible, but we are currently experiencing a delay in getting back to everyone due to the rise in requests in response to the COVID-19 outbreak. Please be patient with us, and we’ll get back to you as soon as we can!
Payments
We accept payment from debit or credit cards - American Express, Discover, VISA, Mastercard, Maestro, Cirrus, as well as payments made by PayPal, Amazon Payments, and Apple Pay.
No, you can only use one promotional discount in each individual order.
Oh no! Please try an alternative payment method or contact us at team@simplybasy.com and one of our customer service representatives will help you as soon as they can!
Orders
Once you have placed an order with us our team work hard to make sure we are promptly starting to pack and process your order, therefore once you are charged we are unable to interfere with this process. If you are unhappy with your item(s) or no longer require them, you are welcome to send them back to us using our free returns service for a full refund within 30 days of receipt.
Please contact us at team@simplybasy.com where one of our customer service representatives will assist you further.
If you are in the UK and have not received your order within the allotted delivery time frame, please notify us by email at team@simplybasy.com within 21 days of the date on which you ordered the products. For international customers, please allow up to 16 working days before contacting us regarding a missing order.
If you’ve received the wrong item in your order, please contact us at team@simplybasy.com with your order number and a photo of the wrong item(s), where a member of our customer service team will help you further.
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